Política de reembolso

Refund & Return Policy

We want you to love your purchase from Healing Slowly Club. Because each item is made to order, we do not accept returns or exchanges for buyer’s remorse, change of mind, or incorrect product selection.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at mailto:doris9.d87@gmail.com.

Please include your order number, a description of the issue, and clear photos of the product and packaging.

Do not return any item without contacting us first. Return instructions and the correct return address will be provided after your request has been reviewed. Unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us right away so we can review the issue and make it right.

If approved, we will provide a replacement or refund when appropriate.

Made-to-Order Return Rule

Because each item is made to order specifically for you, we do not accept returns, exchanges, or cancellations for buyer’s remorse, change of mind, wrong size, wrong color, or personal preference after the order has been placed.

Please review all product details carefully before purchasing, including size, color, design, and shipping information.

We only replace or refund items if they arrive damaged, defective, misprinted, or incorrect. To request help with a damaged or incorrect order, please contact us within 30 days of delivery with your order number and clear photos of the item and packaging.

Refunds

If your refund is approved, it will be processed back to your original payment method. Please allow several business days for your bank or credit card company to process the refund.

Questions

For any questions about your order or this policy, please contact us at mailto:doris9.d87@gmail.com.

With love and purpose,
Healing Slowly Club ♡